Customer service
We’re here for you
Questions about a product, your order, delivery or a return? Our customer service team will help you personally – by email, phone or the contact form.
⏱ Mon–Fri: reply within 1–2 hours during opening hours, otherwise within 12 hours. Weekend messages are answered on Monday.
Send us a message
Good to know
Delivery
UPS home delivery in 2–3 working days. £9 – free from 2 items.
Returns
100-day returns. Returning for a refund costs £7, deducted from your refund – exchanges are free.
Payment
Visa, Mastercard, Maestro, American Express, PayPal, Klarna and Apple Pay.
Made to measure
A rug or sheepskin made to your own measurements? We’re happy to advise you. Learn more →
🏢 Company
Sheepskinhouse.co.uk is operated by:
- Address
- NATURES Collection A/S
Troldhøjvej 7
8722 Hedensted
Denmark - VAT no.
- DK32096530 · UK VAT no. GB441295012
- Phone
- (+44) 204 600 37 20
Mon–Thu 9:00–15:00 · Fri 9:00–14:00
Danish brand since 2010
Sheepskinhouse is part of the Danish brand NATURES Collection. We dispatch every order from our own warehouse in Denmark – straight to your door, with no import or customs fees.
↩️ Return address
NATURES Collection A/S, Troldhøjvej 7, DK-8722 Hedensted, Denmark
Please register your return in the returns portal first. Go to the returns portal →
